Operations Dialer Administrator

Operations Dialer Administrator

Operations Dialer Administrator – P3USA-IOSOP3-007 – Solution Campaign Technical Administrator – Career – USAIdentify and define opportunities for streamlining workflow and improving operational performance of the Dialer system and integrations.

Establish and maintain relationship with the current vendor to escalate advanced issues and maintain service level agreements Act as an escalation point for advanced or difficult dialer system issues Develop and prepare reports for inbound call activity, outbound dialing, agent productivity, and special reports to determine effectiveness of CRM strategy and trending Manages and implements lists, campaigns, skills and change management related to dialer configuration changes.[…more]

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