Customer and Claims Support

Customer and Claims Support

Key Responsibilities:

  • Liaise with customers ensuring a professional and efficient service is provided via telephone, email and live chat
  • Ensure all customer enquiries/issues/complaints are resolved and managed in a timely manner
  • Ensure customer database is updated accurately with all customer details in line with company standards
  • Ensuring case notes are written in detail and grammatically correct
  • Build rapport with customers ensuring relationships are being built
  • Ensuring the customer query is dealt with from being the first point of contact, right through to the decision […more]

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