Customer and Claims Support

Key Responsibilities:

• Liaise with customers ensuring a professional and efficient service is provided via telephone, email and live chat
• Ensure all customer enquiries/issues/complaints are resolved and managed in a timely manner
• Ensure customer database is updated accurately with all customer details in line with company standards
• Ensuring case notes are written in detail and grammatically correct
• Build rapport with customers ensuring relationships are being built
• Ensuring the customer query is dealt with from being the first point of contact, right through to the decision […more]

Click here to apply